Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How do I enable the PICSWeb integration?

The PICSWeb integration relies on an API token, that can be provided to any OneFile Centre Manager. To request an API token to use with PICSWeb, please submit a support ticket.

Once you've got the API token, you will need to enter this in the "Integrations > OneFile" page in PICSWeb.

  1. Click Integrations
  2. Select OneFile
  3. Click Settings
  4. Enter the Customer Token, provided by OneFile
  5. Select the Live Environment
  6. Enable the Integration Enabled toggle
  7. Click Save

PICSWeb Sandbox

If you have a training or sandbox PICSWeb install, you should use the Beta or Practice environments. Make sure you request a specific API token from OneFile for the relevant environment.

When the integration is enabled, you will be able to enrol your PICSWeb learners directly into OneFIle with the click of a button in their summary. Any updates your make to their progress and reviews in OneFIle will be automatically pulled back to PICSWeb, once per day.

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