Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

Unable to create learner in Onefile Eportfolio from PICsWeb

If you're unable to create learners in EPortfolio from PICs Web, this is usually caused by multiple assessor accounts with the same MIS Value (this also includes archived accounts).

If you've checked your active and archived assessors and are unable to locate duplicated MIS values, please reach out to us here and provide the learners and assessors name.

You can check active and archived assessors by following the steps below.

  1. Log in as Centre Manager
  2. Click Users
  3. Click Assessors
  4. Select Include archived users from the Archived users drop down menu
  5. Click Account

Here you'll be able to see the assessors MIS.

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