Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

Correcting a reported issue

  User Roles

This feature can be used by the following user roles:

  • Learner
  • Employer

To correct a reported issue, follow the below steps:

  1. Edit the highlighted field/s
  2. Click Confirm details
  3. Click Review form
  4. Click Submit Form
  5. Tick to confirm that the amendments you have made are correct
  6. Click Submit

  Tip

Before submitting the form, you can edit your details by clicking onto the edit button instead of submit



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.