Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

How to reset your EQA password

To reset the password for your External Quality Assurer account, please  follow the below steps: 

  1. On the OneFile login page, click Forgot Password
  2. Enter the email address linked to your EQA account 
  3. Open email
  4. Under Eportfolio, click the reset password link under External Verifier or if you login using your keychain address click on the link under Keychain
  5. Enter and Confirm your new password 
  6. Click Change Password 

The name of the centre or training provider which appears next to External Verifier/External Quality Assurer is the name of the provider you were first assigned to and you can access all assigned providers through this one login.

You can now login to your EQA account.


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