Learning Journal – Custom Fields Issue

We’re currently aware of an issue affecting the Learning Journal entries entered into custom fields.

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  3. Accessing OneFile
  4. Password Reset

How to reset your EQA password

Amiee Jackson
Modified on: Wed, 17 Jul, 2024 at 2:23 PM

To reset the password for your External Quality Assurer account, please  follow the below steps: 

  1. On the OneFile login page, click Forgot Password
  2. Enter the email address linked to your EQA account 
  3. Open email
  4. Under Eportfolio, click the reset password link under External Verifier or if you login using your keychain address click on the link under Keychain
  5. Enter and Confirm your new password 
  6. Click Change Password 

The name of the centre or training provider which appears next to External Verifier/External Quality Assurer is the name of the provider you were first assigned to and you can access all assigned providers through this one login.

You can now login to your EQA account.


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