Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a Training and Development Meeting, so our response times may be a little slower than usual.

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.

Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

How to reset your EQA password

Amiee Jackson

Modified on: Wed, 17 Jul, 2024 at 2:23 PM

To reset the password for your External Quality Assurer account, please follow the below steps:

On the OneFile login page, click Forgot Password
Enter the email address linked to your EQA account
Open email
Under Eportfolio, click the reset password link under External Verifier or if you login using your keychain address click on the link under Keychain
Enter and Confirm your new password
Click Change Password

The name of the centre or training provider which appears next to External Verifier/External Quality Assurer is the name of the provider you were first assigned to and you can access all assigned providers through this one login.

You can now login to your EQA account.

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