Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

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Adding an email address to a Safe Sender list

Gmail Outlook Web + Desktop (2024) Outlook Desktop (Old)
  1. Click the Cog icon in the top-right corner
  2. Click See All Settings
  3. Click Filters and Blocked Addresses
  4. Click Create a new filter
  5. Add "onefile.co.uk" to the From field
  6. Click Create filter
  7. Tick Never send it to Spam
  8. Click Create filter

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