Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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  4. Password Reset

How to reset my password

Jade Pimblott
Modified on: Tue, 19 Nov, 2024 at 9:05 AM

To reset your password, follow the steps below:

  1. Go to the Password Reset page
  2. Enter the email address linked to your account(s)
  3. Click Continue
  4. Open the email in your inbox from Passwordreminder@onefile.co.uk
  5. Click on Click here to reset your password
  6. Enter  new password
  7. Enter the new password again
  8. Click Change Password

You'll now be able to log in using your new login details.

Not received the email?

Check your junk/spam inbox or contact your Centre Manager to confirm the email address linked to your account.

Please make sure you are logging into https://login.onefile.co.uk/login and not https://loginbeta.onefile.co.uk/login

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