Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

How to reset my password

To reset your password, follow the steps below:

  1. Go to the Password Reset page
  2. Enter the email address linked to your account(s)
  3. Click Continue
  4. Open the email in your inbox from Passwordreminder@onefile.co.uk
  5. Click on Click here to reset your password
  6. Enter  new password
  7. Enter the new password again
  8. Click Change Password

You'll now be able to log in using your new login details.

Not received the email?

Check your junk/spam inbox or contact your Centre Manager to confirm the email address linked to your account.

Please make sure you are logging into https://login.onefile.co.uk/login and not https://loginbeta.onefile.co.uk/login

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