Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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How do I enable the Cognassist integration?

Please contact your OneFile Success Manager to discuss enabling the integration first before following the information below.

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

API Token and Key

This integration requires a Client ID and Secret from Cognassist.

To enable the integration, follow the steps below:

  1. Click Centre in navigation menu
  2. Click Integrations
  3. Click Go to integrations 
  4. Click Configure for Cognassist
  5. Add Client ID
  6. Add Secret

Once the integration has been enabled, the data will begin to be appear within Eportfolio. Further information on how the integration works, can be found here.

Unable to see Cognassist icon on learner portfolio?

You can run a report on unmatched accounts, guidance on running this report can be found here.

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