Software Update: Thursday 3rd April 2025

On Thursday, we're updating Engage, to introduce new features and enhancements.

There will be no product downtime.

Release notes can be found here.


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How do I enable the Cognassist integration?

Please contact your OneFile Success Manager to discuss enabling the integration first before following the information below.

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

API Token and Key

This integration requires a Client ID and Secret from Cognassist.

To enable the integration, follow the steps below:

  1. Click Centre in navigation menu
  2. Click Integrations
  3. Click Go to integrations 
  4. Click Configure for Cognassist
  5. Add Client ID
  6. Add Secret

Once the integration has been enabled, the data will begin to be appear within Eportfolio. Further information on how the integration works, can be found here.

Unable to see Cognassist icon on learner portfolio?

You can run a report on unmatched accounts, guidance on running this report can be found here.

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