Overview
The Cognassist Unmatched report allows Centre Managers to identify learners in Onefile Eportfolio who have not yet been matched to a corresponding learner record in Cognassist. This report is useful for resolving matching issues and ensuring assessment data can be synchronised correctly.
Steps
How to Run the Cognassist Unmatched Report
- Click Reports in the navigation bar.
- Locate the Diagnostics section.
- Click Cognassist Unmatched.
The report will display all learners in Onefile Eportfolio who have not been matched to a corresponding learner in Cognassist.
Tips & Notes
- Use this report to identify mismatches caused by incorrect or missing data (e.g., email address, date of birth, postcode).
- Learners must have a verified email address or a matching NINO for automatic matching to succeed.
- Matching can take place during the hourly Match Skills Forward Users process once details are corrected.
Terminology
Terminology in this article may differ depending on your Centre’s configuration.
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Need Help?
If you experience any issues or have questions, please contact Onefile Support or your internal support team.