Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

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Report on unmatched Cognassist accounts

Jade Pimblott
Modified on: Tue, 10 Mar, 2026 at 4:15 PM

Overview

The Cognassist Unmatched report allows Centre Managers to identify learners in Onefile Eportfolio who have not yet been matched to a corresponding learner record in Cognassist. This report is useful for resolving matching issues and ensuring assessment data can be synchronised correctly.

Steps

How to Run the Cognassist Unmatched Report

  1. Click Reports in the navigation bar.
  2. Locate the Diagnostics section.
  3. Click Cognassist Unmatched.

The report will display all learners in Onefile Eportfolio who have not been matched to a corresponding learner in Cognassist.

Tips & Notes

  • Use this report to identify mismatches caused by incorrect or missing data (e.g., email address, date of birth, postcode).
  • Learners must have a verified email address or a matching NINO for automatic matching to succeed.
  • Matching can take place during the hourly Match Skills Forward Users process once details are corrected.

Terminology

Terminology in this article may differ depending on your Centre’s configuration.

Related Articles

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