Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Event Subscriptions – Create Learner Record

Event Subscriptions allow you to automatically create a learner’s record in your Onefile products, triggered by activity in another Onefile product you own. This helps streamline learner management across your organisation’s Onefile suite. 

Available Create Learner Events

Destination ProductSource ProductEvent Trigger
EnrolRPLWhen record is created
When record is successful
RPLEnrolWhen record is created
EportfolioEnrolWhen status changes to Enrolled
RPLWhen record is successful
Onefile/Tracker ILREnrolWhen status changes to Enrolled
RPLWhen record is successful
EportfolioWhen record is created

ℹ️Important Notes

  • Product Visibility: You’ll only see the Onefile products your organisation has purchased.
  • Multi-Centre Management: If you manage multiple Eportfolio centres, changes made to Event Subscriptions in one centre will apply to all centres.
  • Tutor Assignment: Learners will only be created in RPL from Enrol once a tutor is assigned in Enrol.

Further Guidance

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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