Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Event Subscriptions – Update Learner Record

Event Subscriptions allow you to automatically update a learner’s record in your Onefile products, triggered by activity in another Onefile product you own. This ensures learner data stays consistent and up to date across your organisation’s Onefile suite. 

Available Update Learner Events

Destination ProductSource ProductEvent Trigger
EnrolRPLWhen record is updated
RPLEnrolWhen record is updated
EportfolioILRWhen record is updated
Onefile/Tracker ILREportfolioWhen record is updated
EportfolioWhen learning aim is added

ℹ️Important Notes

  • Product Visibility: You’ll only see the Onefile products your organisation has purchased.
  • Event Scope: Update learner events only apply to learner records created using Event Subscriptions.
  • Multi-Centre Management: If you manage multiple Eportfolio centres, changes made to Event Subscriptions in one centre will apply to all centres.

Further Guidance

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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