| Email Type | Link Expires After | How to Resolve, if Expired |
|---|---|---|
| Account Creation (when setting to auto-create/link to a Keychain is enabled) | 72 hours | Reset your password |
| Email Verification | 24 hours |
If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been successfully verified. |
| Password Reminder | 1 hour | Reset your password |
| RPL account set up and verification | One week | Reset your password |
Learning Journal – Custom Fields Issue
We’re currently aware of an issue affecting the Learning Journal entries entered into custom fields.
Status Update
Our Technology team is actively working to resolve this issue. We’ll keep you updated as soon as it’s fixed.
Stay Informed
To receive updates on this issue, please click here and Follow.
Thank you for your patience and understanding.
Welcome to the new Help Centre! ✨
You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.
