| Email Type | Link Expires After | How to Resolve, if Expired |
|---|---|---|
| Account Creation (when setting to auto-create/link to a Keychain is enabled) | 72 hours | Reset your password |
| Email Verification | 24 hours |
If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been successfully verified. |
| Password Reminder | 1 hour | Reset your password |
| RPL account set up and verification | One week | Reset your password |
Reduced Support Availability: 22nd - 23rd April 2024
Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Feature change alert - New OneFile Login May 2024
From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.
Help centre