| Email Type | Link Expires After | How to Resolve, if Expired |
|---|---|---|
| Account Creation (when setting to auto-create/link to a Keychain is enabled) | One week | Reset your password |
| Email Verification | 24 hours |
If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been successfully verified. |
| Password Reminder | 1 hour | Reset your password |
| RPL account set up and verification | One week | Reset your password |
Reduced Support Availability – 19th January 2026
Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a Training and Development Meeting, so our response times may be a little slower than usual.
But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.
If your issue is urgent, please make sure to set the priority accordingly when submitting your request.
Thanks for your understanding!
Upcoming System Update: Eportfolio & Learning Journal
On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.
Release Notes
Full details of the changes can be found here.
⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.
⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.
