Software Update: Wednesday 12th January 2022- 07:00-07:30am

On Wednesday morning, we're updating OneFile to release some new changes and improvements.

To find out more, our release notes are available 
here.

Please ensure you have saved any work and have logged out prior to 7:00am to avoid any potential loss of data.

Help centre

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When do links in OneFile emails expire?

Email TypeLink Expires AfterHow to Resolve, if Expired
Account Creation (when setting to auto-create/link to a Keychain is enabled)72 hoursReset your password
Email Verification24 hours
  1. Log into your account
  2. Click your name in the top right corner
  3. Click Profile
  4. Click Email Preferences tab
  5. Click Resend Email


If the Resend Email button isn't visible, but there is a tick displayed in the "Verified" column, your email address has been succesfully verified.

Password Reminder1 hourReset your password
RPL account set up and verification One week Reset your password 


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