Overview
If you're not receiving emails from Onefile, and you are using an employer‑provided email address, your organisation’s email server may be blocking messages sent from Onefile. Whitelisting the correct email addresses usually resolves this issue.
Who Can Use This Feature?
This information applies to all users who receive emails from Onefile.
Steps to Resolve Email Delivery Issues
Step 1: Check If You’re Using a Work Email
- If you use an employer or training organisation ‑provided email address, your IT team may need to adjust your email filtering settings.
Step 2: Request Whitelisting
Ask your internal IT team to whitelist the following OneFile email addresses:
- Alerts@onefile.co.uk
- Passwordreminder@onefile.co.uk
- Dailydigest@onefile.co.uk
- Verification@onefile.co.uk
Step 3: If You Use a Personal Email
- Add the addresses above to your email provider’s whitelist or safe sender list.
- If you're unsure how to do this, contact your email provider (e.g., Google for @gmail or @googlemail accounts).
Troubleshooting
| Issue | Solution |
|---|---|
| Still not receiving emails | Check your spam/junk folder and confirm that whitelisting has been completed. |
| Verification email not arriving | Ensure that verification@onefile.co.uk is whitelisted. |
✅ Tip: If you use Outlook, add the Onefile email addresses to your Safe Senders list to improve delivery.
Terminology
Please note that the terminology used in this article may vary depending on your Centre.
❓Need Help?
If you encounter any issues or have questions, please contact OneFile Support or your internal support channels.