Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

How do I update my Profile information?

To update your profile information, follow the steps below:

  1. Click on your name in the top right corner
  2. Click Profile
  3. Enter your profile details
  4. Click Save

You may see the message below when trying to update your profile:

If this message appears, please change your forum alias at the bottom of the screen until the alias is unique.


Once you've updated your main profile page, remember to click on the Email Preferences tab at the top of the page to enter/update your email address and email preferences.

Disabled Fields

Please be aware that some fields may be disabled, as your Centre Manager can you from updating them.

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