Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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How to set user online status and out of office message

OneFile users can set their own Online User Status and Out of Office message.

  User Roles

This feature can be used by the following user roles:

  • All OneFile Eportfolio users

To set your own User Status, follow the below steps:

  1. Login to account
  2. Click your name on the top right of your screen
  3. Click Set Status
  4. Click  Show my online status (Left - off/ Right -on)
  5. Click Status
  6. Add Out of Office Message if required
  7. Click Save

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