Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Course Completion Tasks

Overview

When a learner completes a course in the Virtual Learning Environment (VLE), their default Assessor receives a task to review the completion details and confirm the learner’s progress.

User Roles

This feature can be used by:

  • Assessor and Trainee

Permissions

To view course details from the task, the user must have the VLE Tutor permission enabled.

What Information Is Included in the Task?

The Course Completion Task includes the following details:

  • Learners assigned to the course
  • Assigned date
  • Date started
  • Date finished
  • Activities passed
  • Progress percentage

Completing the Task

To complete the task, click Hide on the right-hand side of the task.

Important Notes

  • Use Gap Analysis to see which criteria have been covered by the course and how they contribute to learner progress.
  • Course completion tasks are only generated when a learner finishes all required activities.

Troubleshooting

IssueSolution
Cannot see course detailsCheck that you have been granted the VLE Tutor permission.
Task not appearingEnsure the learner has completed the course and that you are set as their Default Assessor.

Terminology

The terminology used in this article may differ depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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