Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Deleting a learner record

User Roles

This feature can be used by the following user roles:

  • Provider Admin
  1. Click Admin from the left hand navigation bar 
  2. Click ILR Management
  3. Search learner record
  4. Click Delete
  5. Click Continue

A log of the deletion is recorded and can be seen by clicking on System Events from the left hand navigation bar

Delete Learner Warning

  • Any Provider seat consumed by a deleted learner will be lost
  • All reports containing a deleted learner will have to be recreated
  • Once a Learner has been deleted, this can not be undone 


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