Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

Click here to see our open hours.

We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Eportfolio Mobile App Update

Our newest mobile app update is now available, Grab your free download now!

Apple App Store  (Version 1.0.17)➡️ OneFile Eportfolio App on the App Store (apple.com) 

Google Play Store (Version 1.0.18) ➡️ OneFile Eportfolio – Apps on Google Play 

Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

Our services will be temporarily unavailable on Saturday 28th December 2024 due to scheduled maintenance. Thank you for your patience.

Click here for more information.

Please ensue your data is saved and you are logged out before 7am on 28th December. 

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

Change Learner status to Break in Learning

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To change a learners status to break in Learning, follow the steps below.

  1. Click Learners
  2.  Click on Learner
  3.  Click Learning Delivery 
  4. Next to Current programme click the Context Menu
  5.  Click Break
  6. Add reason for break 
  7. Add the date the learner started their break in learning

Your learner will now appear on a break in learning.

Apprenticeship Contract Type

If you've added the ACT Date To, you may be required to update this to reflect the BIL start date.


I have put my learner on a break in learning in error, how do I undo this?

I have accidentally bought my learner back from a break in learning, when they should still be on a break.  How do I reinstate the break?  


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