Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: RPL

On Thursday 4th Novemeber 2025, we’ll be rolling out a series of enhancements to RPL Funding Calculator.

Full details of the changes can be found in the Release Notes

Downtime: There will be no product downtime.

Submit a ticket Log in

Return a Learner from Break in learning

To bring a learner back into learning after a break, follow the steps below:

  1. Click Learners
  2. Click on Learner
  3. Click Learning Delivery
  4. Next to Current Programme, click the Context Menu
  5. Click Restart learning
  6. Add restart date
  7. Click Confirm

Your learner will now appear In learning.

Updating learner details

When returning a learner from a break in learning there are some fields you may need to update or add again to the new programme:

  •  Planned end date 
  • Apprenticeship contract type 
  • Financial records



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