Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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How to add the EPA organisation

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To add the End Point organisation that will be carrying out the End Point assessment, follow the steps below:

  1. Click Learners on the left hand navigation bar
  2. Click on the learner account
  3. Click on Learning Delivery
  4. Click on the title of the learning aim
  5. Click on End Point Assessment
  6. Click on the + Add button
  7. Search for the EPA Organisation and click the Add button

You can change the EPA Organisation once added by clicking on Change EPA Organisation or remove it by clicking the delete icon.

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