Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Look-up Tables

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

Look-up tables can be created by following the steps below.

  1. Click Centre on left hand navigation bar
  2. Click Look-up Tables
  3. Select the look-up you wish to create
  4. Click Create
  5. Add Name
  6. Click Save
Look-up table
Where are they used?
Absence Codes
Absence Codes are used as part of the Registers feature. When marking a learner absent on a session, you can customise the options that appear when marking the reason why they were absent

Additional Courses
Creating an Additional Course allows the Centre to recognise any courses completed by the learner outside of their current framework. They are managed through the Learners Episode tab.
 
Learner Status
Customisable Learner Statuses can be created to set the status of the learner. The Status can be seen on the learner's portfolio and can also be used as filter in certain reports. Learner status can also be set on plans, reviews and the episode tab. 
Learning Aim Status
Customisable Learning Aim Statuses can be created and can be assigned to a learner's learning aim. As default, "Failed" and "Withdrawn" statuses are automatically displayed.
Placement Document Categories
Placement document Categories can be created to help categorise documents that get uploaded to a placement.

Providers
This icon can be used to allow Centre Managers to create a list of providers that can be assigned to individual learners.
Timesheet Categories
Timesheet Categories can be created so that the timesheet entries can be grouped for reporting purposes. When marked as Learning Activity, they will appear when adding a new entry to the Learning Journal.


Delivery Plans are used to create categories, delivery leads, funding sources and delivery methods which can be used to create your delivery plan templates.

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