Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

Custom navigation bar

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

You can add customised links to your users navigation bars, by following the steps below.

  1. Click Centre from your navigation bar
  2. Click Details
  3. Under Custom navigation add the Label which will appear on the navigation bar to your users
  4. Add the URL which is where the user will be taken when clicking on the icon on the navigation bar

Important information

Please wait 10 minutes to allow for these changes to take effect and the icon will then be visible on your navigation bar.


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