Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Disable a Engage Metric

Overview

Metrics in Onefile Engage can be disabled when they are no longer required as part of your risk calculation or reporting workflow. Disabling a metric removes it from active use while keeping it available for future reactivation if needed.

User Roles

This feature can be used by:

  • Admin

Steps

How to Disable a Metric

  1. Click Metrics from the left-hand navigation bar.
  2. Locate the relevant Metric Group.
  3. Find the Metric you want to disable.
  4. Click the three dots (⁝) next to the metric.
  5. Select Disable Metric.

Tips & Notes

  • Disabling a metric removes it from active risk scoring calculations.
  • You can re-enable a metric at any time by returning to the same menu.
  • Only Admin users can enable or disable metrics.
  • Learning Aims linked to the Metric Group will no longer use that metric once disabled.

Terminology

Please note the terminology used in this article may differ depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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