Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Create an Assessment

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Learner

  Centre Setting

Allow learners to create assessments

It's usually best practice to plan for assessments with the learner. However, to create an unplanned assessment, follow the steps below: 

  1. Navigate to the learner’s portfolio
  2. Click Assessments
  3. Click Create Assessment 
  4. Select the Primary Method from the drop-down list 
  5. Select how you want the evidence to be recorded 
  6. Select who starts the assessment
  7. Click Start

Who starts the assessment?

When selecting Assessor to start, the assessment will be created for the Assessor to provide evidence. If you select the Learner to start option, the learner can provide evidence.

If you can’t see the Assessment icon, it’s because the units relating to the Learner’s learning aims haven’t been fully saved. Centre Managers or Assessors with the relevant permissions can select and save units within the Learner’s portfolio. 


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