Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Create Assessment Methods

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To create a new assessment method follow the steps below:

  1. Click Quality in the navigation menu
  2. Click Assessment Methods
  3. Click Create new method
  4. Enter an assessment method Reference (abbreviations work best)
  5. Enter the Method Description
  6. Configure the rest of the assessment method settings based on the table below
  7. Click Save
Assessment Method SettingDescription
Assessment Answer TypeNormal: Evidence can be holistic or per-criteria

Written Questions: the Assessor will need to select a bank of questions from a Plan

Typed Oral Questions: The Assessor types the question asked and the answer provided by the learner
Support Method Only (non-Assessment)Support Methods appear towards the top of an assessment and can be used to show how the learner was supported during the assessment.
Learner Can Start
When enabled, Learners can start assessments of this method and upload their evidence. Leave this checkbox unticked if you only want Assessors to create assessments of this method and upload the evidence.
New Class InheritsWhen enabled, this method will automatically be selected when creating a new Class.
Override CriteriaWhen enabled, assessments of this method will override the consistency rules, allowing the criteria to reach 100% without reaching the required number of assessments. 
Expert/ WitnessWhen enabled, a drop-down list containing the expert/ witnesses appears at the top of the assesment. Experts/ witnesses can be created via the "Manage" tab on the learner's portfolio page.
Employer Must Sign Before AssessorWhen enabled, the learner's Default Employer will be sent a task to sign all assessments of this assessment after the learner signs. This doesn't apply to Assessor started assessments.
Is Off-The-JobWhen enabled, this setting will automatically select the Off-The-Job checkbox on assessments. Please note that it only applies to assessments created after the setting is activated. This setting will also apply when creating assessments via the API or mobile app.
IV Sampling ColourThis is used to make it easy to visually identify which assessment methods have been planned/actually sampled on the IV Sampling Table.

New Methods

New Methods must be assigned to the class.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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