Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

Help centre

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Why can't I see a specific Assessment Method?

If you're a Learner, your Centre can hide certain assessment methods, so that only Assessors can start those type of assessments, e.g. Observations.

If you're an Assessor, Centre Managers can specify which assessment methods should be available for each Class. It's likely that the method you can't see hasn't been assigned to the learner's class.

To assign an assessment method to a Class, a Centre Manager can follow the steps below:

  1. Click Quality in the navigation menu
  2. Click Classes
  3. Open the Class you want to enable the method for
  4. Scroll to the Assessment Methods section
  5. Tick the checkbox of the method you want to enable
  6. Click Save
The assessment method will now be available for all learners in the selected Class. 

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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