Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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Why can't I unlock an Assessment

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor
  • Internal Quality Assurer 
Unit Summary has been signed off
  1. Navigate to Learner portfolio
  2. Click unit title
  3. Click  Padlock on top right of your screen
  4. Select Assessor
  5. Add reason for unlocking
  6. Click Unlock
The assessment has been signed off by the Internal Quality Assurer 
This can only be resolved by a Centre Manager
  1. Navigate to Learner portfolio
  2. Open Assessment
  3. Click onto Padlock
  4. Select IQA's name
  5. Add reason for unlocking
  6. Click Unlock

The Assessor can then unlock the Assessment to themselves to make any changes

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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