Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Why can't I see custom form sections in a Review?

Forms can be used to capture additional data within a review.

If your Centre has created forms but they’re not available when a learner’s review is started, this is because the form has not been assigned to the learner’s portfolio.

When the Assessor clicks Start, OneFile will automatically display all forms published in reviews that are assigned to the learner at the time the review was started.

Information on assigning forms to your learners can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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