Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Why can't I see custom form sections in a Review?

Forms can be used to capture additional data within a review.

If your Centre has created forms but they’re not available when a learner’s review is started, this is because the form has not been assigned to the learner’s portfolio.

When the Assessor clicks Start, OneFile will automatically display all forms published in reviews that are assigned to the learner at the time the review was started.

Information on assigning forms to your learners can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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