Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Creating Assessor Observations

Overview

Assessor Observations allow Internal Quality Assurers (IQAs) to complete formal observation records for Assessors using Custom Forms. These forms must be designed and published by a Centre Manager before use.

Permissions

Who Can Use This Feature?

This feature can be used by the following user role:

  • Internal Quality Assurer

Steps

Before starting an observation, ensure your Centre Manager has designed and published a Custom Form as an Assessor Observation form.

How to Create an Assessor Observation

  1. Scroll down to the Assessors section on your IQA homepage.
  2. Click Assessor Observations next to the assessor's name.
  3. Click Create new assessor observation.
  4. Select the Assessor Observation Template you want to use.
  5. Complete all required fields within the form.
  6. Sign the form.
  7. Click Save.

Once saved, the Assessor will automatically receive a task to read and sign the completed observation form.

Tips & Notes

  • Ensure the correct Custom Form template has been published before beginning an observation.
  • Assessors must sign the form to complete the observation process.
  • Observations can be used as evidence for ongoing IQA monitoring activity.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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