Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

What is a Keychain?

Overview

OneFile's Keychain feature allows users to access all of their OneFile accounts using a single username (your email address) and one password. This simplifies login and account management, especially for users with multiple roles or affiliations.


Setting Up Your Keychain

When your OneFile account is first created:

  1. You’ll receive an email to verify your email address.
  2. You’ll need to agree to the Terms & Conditions.
  3. Once confirmed, your Keychain will be activated.

All associated accounts will be accessible from your Keychain, provided they use the same email address.


Adding Additional Accounts

Additional accounts will automatically appear in your Keychain once they are created, as long as the correct email address is used during setup.



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