Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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Switching between Keychain accounts

You can switch between accounts that are associated with your keychain without having to return to the keychain page, by following the steps below:

  1. Click your name in the top right hand corner of the page
  2. Click Switch Account
  3. Select Product
  4. Select Account

Account not appearing?

If you have an account for one of OneFile Products which isn't appearing on Switch Account, this means the account isn't linked to the keychain or the account is unprotected.

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