Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Adding an Employer to RPL

Overview

Client Owners and Tutors can invite employers to your organisation and assign line managers to them. This helps maintain accurate employer records and supports the apprenticeship management process.

User Roles

This feature can be used by:

  • Client Owner
  • Tutor

Steps

How to Add an Employer

  1. Click Organisation Settings in the navigation menu.
  2. Select Manage Employers.
  3. Click Add an Employer.
  4. Enter the employer’s name.
  5. Indicate whether the employer pays the apprenticeship levy.
  6. Click Add Employer.

Adding a Line Manager

  1. Click Add First Line Manager.
  2. Enter the line manager’s first name, last name, and email address.
  3. Click Add Line Manager.

✔️ Tip: Make sure employer and line manager details are accurate to avoid delays in communication and reporting.

Tips & Notes

  • Line managers will receive an invitation once added.
  • Ensure the email address is correct before sending — invites cannot be redirected.
  • Employer records can be edited later if needed.

Terminology

Please note the terminology used in this article may be different depending on your Centre.

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Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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