Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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Add an Applicant

  Top Tip

Make sure you've already added your standards, set up your Tutors and have created the Employer/Line Manager(s) before adding a new applicant.

  User Roles

This feature can be used by the following user roles:

  • Client owner
  • Tutor

To add an Applicant follow the steps below:

  1. Click Applications in the navigation menu
  2. Click Add applicant
  3. Click Search Standards and select a standard from the list
  4. Enter the First Name, Last Name and Email Address of the applicant
  5. Select the Employer, Line Manager and Tutor
  6. Leave a message for the applicant
  7. Click Send skills assessment

The applicant will receive an email containing your message and a link to setup their account.

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