Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Archive Team members

Overview

Archiving a team member removes them from the active team list while keeping their information stored for reference. Archived users can be restored at any time if needed.

User Roles

This feature can be used by:

  • Client Owner

How to Archive a User

  1. Click Manage your team.
  2. Hover over the user and click the ellipsis menu.
  3. Click Archive.
  4. Click Confirm Archive.

The user will now appear in the Archived section.

How to Unarchive a User

  1. Click Manage your team.
  2. Click the Archived tab.
  3. Hover over the user and click the ellipsis menu.
  4. Click Unarchive.
  5. Click Confirm Unarchive.

The user will now appear in the Active section.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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