We've updated our Login page!

You might have noticed our login page looks a little different - we've made a small change to the design and have implemented a new wizard to move all individual usernames and passwords onto a Keychain.

Click here for more information.

Experiencing issues with the new Login/Keychain process?

Click here for an update and guidance 

Help centre

Submit a ticket Log in

Suspend user access

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager

OneFile users can be suspended by following the steps below:

  1. Click Users in the navigation menu
  2. Search for the user
  3. Click on the user's Account
  4. Scroll to the bottom of the page and tick Suspend user access - enter reason
  5. Type a reason for suspending the account (optional)
  6. Click Save

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.