Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

Change Learner status

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor with permission

  Permissions

Can manage learner accounts  

To change a learner status, follow the steps below:

  1. Navigate to learner portfolio
  2. Click Episode tab
  3. Locate Learner Status
  4. Select the status from the drop-down list
  5. Click Save

The status will now be displayed on the learner’s portfolio in the Information & Options section where you can also click to change the learner status.

You can also set the learners status within reviews and assessment plans when the below status is enabled.

  • Allow the learner status to be set on assessment plans and reviews



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.