Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Submit a ticket Log in

Change Learner status

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor with permission

  Permissions

Can manage learner accounts  

To change a learner status, follow the steps below:

  1. Navigate to learner portfolio
  2. Click Episode tab
  3. Locate Learner Status
  4. Select the status from the drop-down list
  5. Click Save

The status will now be displayed on the learner’s portfolio in the Information & Options section where you can also click to change the learner status.

You can also set the learners status within reviews and assessment plans when the below status is enabled.

  • Allow the learner status to be set on assessment plans and reviews



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