Overview
Suspending a learner restricts their access to Onefile Eportfolio. This may be useful for safeguarding reasons, periods of inactivity, or internal administrative processes.
User Roles
This feature can be used by the following user roles:
- Centre Manager
- User Manager
- Internal Quality Assurer (with permission)
- Assessor (with permission)
Permissions
- Can manage learner accounts
Steps
How to Suspend Learner Access
- Navigate to the learner’s account page.
- Tick the checkbox labelled Suspend user access.
- Enter a reason for suspension.
This is visible to any staff member with access to the learner record and ensures clarity on why the suspension was applied. - Click Save.
Tips & Notes
- A suspended learner cannot log in until suspension is removed.
- The reason entered helps maintain an audit trail for Centre staff.
- Suspension does not archive the learner or release a licence seat — it simply restricts login.
Terminology
Terminology used in this article may differ depending on your Centre’s configuration.
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Need Help?
If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.