Software Update: Thursday 30th January 2025

On Thursday, we're updating OneFile Enrol, RPL and Engage, to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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Suspending Learner access

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Can manage learner accounts

To Suspend learner access, please follow the below steps: 

  1. Navigate to the learner's account page
  2. Tick Suspend user access
  3. Enter a reason for suspension - this just ensures that anyone with access to this learner knows why they have been suspended
  4. Click Save

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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