Overview
This guide explains the options available when managing learner accounts, including archiving, suspending, and deleting learners. These actions may be required when a learner completes their portfolio, enters a break in learning, or withdraws from their course.
Who Can Use This Feature?
This feature can be used by the following user roles:
- Centre Manager
- User Manager
- IQA users with Manage Learners permission
- Assessors with Manage Learners permission
Below is an overview of the available actions when managing learner accounts:
| Action | Description |
|---|---|
| Archive Learner |
|
| Suspend Learner |
|
| Delete Learner |
|
Tips & Notes
- Always ensure the correct action is selected based on the learner’s situation.
- Deletion is permanent and cannot be undone.
- Archived learners remain available for reporting and audit purposes.
Terminology
Please note that the terminology used in this article may be different depending on your Centre.
Need Help?
If you need assistance, please contact Onefile Support or your internal support team.