Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

Help centre

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Changing ILP user signatures

There may be a time were you need to change the user signature on the ILP if the user with the task is unavailable.

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To do this follow the steps below.

  1. Navigate to learner portfolio
  2. Assign user who will sign ILP to learner
  3. Click Portfolio
  4. Click Progress
  5. Click ILP
  6. Under Declarations click Change
  7. Select user from drop down
  8. Click Use

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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