Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Creating an Employer

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To create an Employer, follow the below steps:

  1. Click Employers on left navigation bar
  2. Click New employer record
  3. Add Organisation Name
  4. Click Next
  5. Add Employer contact details
  6. Click Next
  7. Add Employer sectors
  8. Click Next
  9. Click Create record
  10. Add address and phone number
  11. Click Save Details
  12. Add Sector Contact
  13. Add Course Details

The account status will now show as completed.

If the Employer doesn't already have a OneFile account or Keychain they will be sent an email to register their account. The Employer will need to register their account before actioning any Enrol forms.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.