Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

OneFile RPL Software Update: Wednesday 16th April 2025

On Wednesday, we're updating OneFile RPL, to introduce new features and enhancements.

There will be no product downtime.

Release notes can be found here.


Help centre

Submit a ticket Log in

Creating an Employer

  User Roles

This feature can be used by the following user roles:

  • Training Provider

To create an Employer, follow the below steps:

  1. Click Employers on left navigation bar
  2. Click New employer record
  3. Add Organisation Name
  4. Click Next
  5. Add Employer contact details
  6. Click Next
  7. Add Employer sectors
  8. Click Next
  9. Click Create record
  10. Add address and phone number
  11. Click Save Details
  12. Add Sector Contact
  13. Add Course Details

The account status will now show as completed.

If the Employer doesn't already have a OneFile account or Keychain they will be sent an email to register their account. The Employer will need to register their account before actioning any Enrol forms.


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