Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Viewing a Learner Record

Overview

Training Providers can view and manage learner details directly from the Learners area. This allows you to quickly review learner information, update details, and check their status within Enrol.

User Roles

This feature can be used by:

  • Training Provider

Steps to View a Learner Record

  1. Click Learners on the left navigation bar.
  2. Click the Eye icon under the View column next to the learner’s name.

You will now be able to edit the learner’s details from their profile.

Filtering Learner Records

You can use filters on the Learners page to quickly locate specific records. Available filters include:

  • Learner Name
  • Employer
  • Course

You can also view each learner’s current status from this page.

Tips & Notes

  • Use multiple filters together to narrow down large learner lists.
  • Ensure learner email addresses are accurate—this affects form delivery, invitations, and integrations.
  • Only users with appropriate permissions can edit learner details.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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