Overview
This feature allows Training Providers to remove a learner from the system.
Important: Only learners with an incomplete status can be deleted.
Who Can Use This Feature?
This feature can be used by the following user roles:
- Training Provider
Steps to Delete a Learner
- Click Learners from the left-hand navigation bar.
- Locate the learner you want to delete.
- Click the Delete icon.
- Confirm by clicking Delete.
Result: The learner is removed from the system.
Learner Deletion Rules
- Only learners with an incomplete status can be deleted.
- Any forms linked to the learner will also be deleted when the learner is removed.
Troubleshooting
| Issue | Solution |
|---|---|
| Delete option not available | Check the learner’s status; only incomplete learners can be deleted. |
| Forms missing after deletion | This is expected behavior; linked forms are deleted with the learner. |
Terminology
Please note that the terminology used in this article may be different depending on your Centre.
❓Need Help?
If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.