Overview
If you are unable to log in due to Multi‑Factor Authentication (MFA) issues, you can reset your authentication settings directly from your Onefile Keychain. Once reset, you will be prompted to set up MFA again during your next login.
User Roles
This process can be completed by:
- All Onefile Eportfolio users
Steps
How to Reset Your MFA Login
- Log in to your Keychain using your email address and password.
- Click Keychain Settings.
- Select Reset Authentication.
Your MFA setup will now be cleared. The next time you log in, you will be prompted to register your MFA method again.
Tips & Notes
- If you cannot log in to the Keychain at all, contact your Centre Manager for assistance.
- After resetting, ensure you have access to your chosen MFA device (e.g., phone app or email).
- Resetting MFA does not affect any linked accounts or Keychain permissions.
Terminology
Terminology used in this article may differ depending on your Centre’s system configuration.
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Need Help?
If you experience any issues or are unable to reset your MFA, please contact Onefile Support or your internal support team.