Overview
If you are unable to accept the Onefile Terms & Conditions when logging in, this is usually caused by your web browser zoom level or cached data. The steps below explain how to resolve this issue.
Steps
1. Zoom Out on Your Browser
If the Accept button is not visible, try zooming out on your web browser. Guidance for adjusting zoom levels in the most popular browsers can be found here.
2. Try an Incognito / Private Browsing Window
If zooming out does not resolve the issue, open an incognito/private browsing tab and try again. Instructions for opening a private window in the main browsers can be found here.
Tips & Notes
- Browser cache and stored cookies may block the Terms & Conditions banner from displaying correctly.
- Using Private/Incognito mode loads the page without stored cookies, often resolving the issue immediately.
- If you continue to experience issues, try a different web browser.
Terminology
Please note the terminology used in this article may differ depending on your Centre.
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Need Help?
If you encounter any issues or have further questions, please contact Onefile Support or your internal support channels.