We've updated our Login page!

You might have noticed our login page looks a little different - we've made a small change to the design and have implemented a new wizard to move all individual usernames and passwords onto a Keychain.

Click here for more information.

Experiencing issues with the new Login/Keychain process?

Click here for an update and guidance 

Help centre

Submit a ticket Log in

Unable to accept Terms & Conditions

If you're unable to accept the OneFile Terms & Conditions, please:

  1. Scroll to the bottom of the T&Cs
  2. Click Accept

You may need to zoom out on the web browser. Guidance on zooming out on the most popular browsers can be found here.

If this still doesn't work, please follow the steps below:

  1. Click on Terms & Conditions. This will open our T&C's in an additional tab.
  2. Go back to the previous tab and click Accept

If this doesn't work, please can you open an incognito browser and try again.

Information on how to open an incognito tab can be found here.

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