Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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  4. Logging in

New OneFile Login May 2024

Jade Pimblott
Modified on: Wed, 9 Oct, 2024 at 2:58 PM

OneFile is currently working on an exciting project called Fusion, aimed at dissecting our products into logical components to enhance user experience.  As a part of this initiative, we are updating the login process.

For users with an existing Keychain, the Login process will remain unchanged. However, we are discontinuing the option to log in to OneFile products using a username and password. 

Click here to see more information about Keychains.

  This change will take effect from May 1st 2024

After this date, users will be prompted to create a Keychain following the steps below:

  1. Enter username and password 
  2. Click Sign in
  3. Enter your email address
  4. Click Verify OneFile Keychain Email on the email sent to your chosen email
  5. Confirm your existing username and password
  6. Enter new password
  7. Confirm new password
  8. Tick to confirm you've read and agreed the Terms and Conditions
  9. Click Create Keychain
  10. Login using your chosen email address and password


FAQs

Is there a report to see which users accounts aren't linked to a Keychain?

Yes, you can run a report by following the steps below:

  1. Click Reports on your left navigation bar
  2. Under Centre reports click Users without a Keychain
Will we still be able to unlink accounts from Keychains to reset passwords or change the login email?

Yes within Eportfolio, however when the user logs in using a individual username and password, they'll be prompted to create a keychain as per the video below.

Can users reset their own passwords?

Yes, by clicking on Forgot Password on the login page and following the instructions shown on screen.

Can users update their Keychain email?

Yes, please follow the steps below:

  1. Log into your Keychain
  2. Click Email Preferences

Here you can update your Name and Email address.

Please note you'll only be able to edit this information if the T&Cs aren't ticked.

If a user's email is entered incorrectly upon account creation, how will they be able to log in?

A Centre Manager can remove the account from the keychain by clicking the Unlock button on the account page. Then update the email address to the correct email and click the Email button on the login page. This will send the user a copy of their username and password.

They'll then be prompted to create a keychain as per the video below.

What if a user doesn't have an email address?

Users without email addresses will need to create one, or be provided with one in order to access OneFile.

How will these changes impact single sign on?

There will be no impact or change if the users are already on a keychain.


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