Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: RPL

On Thursday 4th Novemeber 2025, we’ll be rolling out a series of enhancements to RPL Funding Calculator.

Full details of the changes can be found in the Release Notes

Downtime: There will be no product downtime.

Submit a ticket Log in

How to Add an Account to your Keychain

Once you're logged into your Keychain, follow these steps to add an account: 

➕ Add a New Account

  1. Click on your name in the top-right corner of the screen
  2. Select Account Settings from the dropdown menu
  3. Click Add Account
  4. Enter the Username of the account (e.g AEXAMPLE2) Tip: Your username is usually your first initial followed by your surname and a number. Your username is provided by your training organisation.
  5. Enter or paste the Password for the account
  6. Click Add Account

➕Adding Multiple Accounts

You can repeat these steps for each account you want to add, as long as you know the username and password.

If you’ve forgotten the login details for any account, you’ll need to reset your password before proceeding.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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