Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Registering Your Keychain for Onefile Products

Adam Fogo
Modified on: Thu, 16 Oct, 2025 at 10:39 AM

When a new account is created for any of Onefile’s products, the user will receive an email invitation to register their Keychain. 

ℹ️Important Notes

The registration link in the email will expire after 7 days. 

❌ Link Expired?

If your registration link has expired, you’ll need to request a password reset to complete your registration and log in.

Click here for instructions on how to reset your password

Can’t See Your Account?

If your account isn’t appearing in your Keychain after registration:

  • Please contact a Centre Manager at your Training Organisation for assistance.

Additional Support

You can also download the attached document for step-by-step guidance on registering your Keychain and troubleshooting common issues.


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