Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in
  1. Home
  2. Guides and Support
  3. User Management
  4. Learners

How to update Learner's ULN/NINO

Abi Dyer
Modified on: Thu, 20 Jun, 2024 at 12:18 PM

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Internal Quality Assurer with permission
  • Trainee Internal Quality Assurer with permission
  • Assessor with permission
  • Trainee Assessor with permission

  Permissions

Manage learner accounts

Centre Manager/User Manager Assessor/Internal Verifier 
  1. Click Users in the left hand navigation menu
  2. Click Learners
  3. Search learner
  4. Click Episode
  5. Add ULN/NINO
  6. Click Save

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Other Guides

View all (16)